Grill bricks are sold separately (Item ID:GBK-348A)
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange
We do not offer any refunds or store credit for online purchases. As a small business we try to provide the best value to our customers, and it comes with limitations. We apologies in advance!
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at firstname.lastname@example.org. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting will not be accepted.
In circumstances where you consider a product defective or damaged, please contact us with details of the product. Please note that we do not cover any associated shipping or handling costs that may incur, you may send the product(s) to 3816 Victoria Park Ave North York ON M2H 3H7, 450 Tapscott Rd Unit 1 Scarborough ON M1B1Y4 or 350 Britannia Rd E, Unit 2-4 Mississauga, ON L4Z 1X9. Alternatively, you may visit either of our locations to inquire about an exchange on item(s) purchased online.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You may exchange your item(s) for the same product only.
Exceptions / non-returnable items Certain types of items cannot be exchanged, like custom products (such as special orders or personalized items), and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please note that as bulky items or appliances are covered by manufacturer’s warranties, they are not eligible for exchanges or returns from chefcoca.com. Please kindly follow manufacturer’s warranty instructions or contact us for more information.
Can I cancel or modify my order?
Once your order is placed, you won't be able to modify or cancel the order online. However, you can always email us. If we've already shipped out the order, we cannot guarantee that we can cancel the shipment. We do reserve the right to cancel any order but do contact us as soon as possible.