Are products sold at Chefco backed by a warranty?

Warranties vary based on the type of product, and are not applicable to certain products such as small wares. If your order does arrive with defeats please kindly reference our return policy and follow the steps for eligible exchanges.

For bulky items, equipments, appliances and larger ticketed items, please view individual product pages that detail warranty information as they are covered by manufacturer's warranties. They are not eligible for exchanges or returns from chefcoca.com.

Limited Replacement Warranty for Equipment

 Chefco Kitchen & Restaurant Supplies guarantees that all eligible new products purchased from an Authorized Dealer are covered under this warranty from the original delivery date. This warranty is valid only for the original purchaser.

 Chefco’s liability under this Warranty is limited to replacing the defective product. The replacement cost will not exceed the original purchase price.

 Coverage Limitations

This Warranty does not cover damage resulting from:

• Intentional or accidental misuse, abuse, alterations, or damage (including vandalism, foreign object impacts, improper handling, maintenance, storage, use of incompatible accessories, or harmful chemicals), or damage due to fire, flooding, or Acts of God.
• Damage caused by power surges, brownouts, or inconsistent voltage (such as generator use).
• Assembly, installation, or use in violation of Chefco’s guidelines (including product-specific restrictions and weight limits).
• Abnormal or unintended use.
• Normal wear and tear (including parts like gaskets and bearings).
• Rust or damage from moisture exposure.
• Unless otherwise stated, all Chefco products are intended for commercial use only.
• Gas, plumbing, and electrical connections must be completed by a qualified installer. Calibrations and adjustments are not covered by the Warranty.
• Improper utility connections, such as wrong voltage, phase, or fuel type.

This Warranty does not cover parts and accessories (sold separately) or the labor, materials, or costs involved in removing, reinstalling, or replacing the product.

Disclaimer

This is the entire Limited Warranty for the product. This Warranty supersedes all prior agreements, representations, or understandings, whether written or oral, related to the product. It may only be modified by a written agreement signed by a Chefco representative. Chefco will not be bound by any statements outside the terms of this Warranty.

Limited Liability

CHEFCO WILL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR OTHER DAMAGES FOR LOST PROFITS, LOSS OF PROPERTY USE, PROPERTY DAMAGE, OR INCONVENIENCE, UNDER ANY RECOVERY THEORY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY).

Chefco reserves the right to revise or terminate this Warranty at any time. Only products purchased between the effective date of this Warranty and any future revision or termination will be covered.

Warranty Inquiries and Claims

For claims under this replacement warranty, please contact your authorized dealer. Be sure to have your model number, serial number, and proof of purchase ready.

Visit www.chefcoca.com for online support, or email info@chefcoca.com. You will need your order number for inquiries or claims.