Terms and Conditions

Orders and Availability

   •        We typically ship in-stock items within 3–5 business days. All orders are subject to product availability. If an item is unavailable, we will notify you promptly and provide alternative solutions, such as backorders, substitutions, or refunds.

   •        For in-store pickup, items in stock may require 2–4 days to transfer between our three locations. Once your order is ready for pickup, you will receive a notification.

 

Canceling or Modifying an Order

 

While we strive to accommodate customer requests, there are instances where changes may not be possible:

   •        If you need to modify your order, please contact us as soon as possible, and we will confirm whether adjustments can be made.

   •        If we need to cancel your order, we will notify you promptly, and refunds will be processed within 2–3 business days.

 

Please note that once items have been shipped, we cannot guarantee changes or cancellations.

 

Price Changes and Updates

   •        All prices listed on ChefCoca.com are in CAD Dollars ($) and are subject to change without notice.

   •        Member pricing for registered business customers at our warehouse may differ from online prices.

 

If you notice a pricing discrepancy on our website, we will address it at our discretion. This may include contacting you for clarification or canceling the order and issuing a full refund.

 

Receipt of Incorrect or Damaged Products

 

We are committed to ensuring that orders are delivered accurately and in perfect condition. If you receive an incorrect or damaged product, we will resolve the issue promptly:

     Reporting an Issue

        •   Contact us immediately, preferably within 48 hours of receiving the product.

        •   Provide a detailed description of the issue and include supporting evidence, such as photos of the item and packaging.

     Return and Replacement

        For incorrect or damaged items:

             •          We will arrange a return at no cost to you.

             •          A replacement will be shipped promptly upon confirmation of the issue.

        For carrier-related damages, additional documentation may be required for claim processing.

     Refunds

        •   If a replacement is not possible, a refund will be issued, including any shipping costs.

        •   Refunds will be processed within 5–7 business days after receiving and verifying the return.

     Conditions for Returns

        •   Products must be returned in their original packaging.

        •   ChefCoca.com reserves the right to deny a refund or replacement if items show signs of use or damage unrelated to shipping.

 

Payment Methods

 

    Accepted Credit Cards: We accept major credit cards, including MasterCard, Visa, and American Express. Only one card can be used per transaction.

   Alternative Payments:

        •   Certified Cheque or EMT Transfer: Orders will ship once payment clears.

        •   For orders exceeding $10,000 (before taxes), payment must be made via a bank account transfer.

 

We also offer financing through SilverChef for flexible payment solutions.

 

Price Matching

 

If you find a lower price from a competitor, contact us via our contact form. We will do our best to match or beat it.

 

 Sales and Coupon Codes

   •        Discounts apply only to eligible items and cannot be combined with other offers.

   •        Coupon codes must be applied before expiration and cannot be applied retroactively.

   •        For pricing discrepancies, contact us to resolve the issue.

 

 Warranty

   •        Warranty details are available on individual product pages. Please review these before purchasing.

   •        Warranty claims must comply with the manufacturer’s policies.

 

Thank you for choosing ChefCoca.com! We are committed to delivering quality products and exceptional service.