Shipping Policy
Where do you ship?
We currently ship to all Canadian Provinces (with certain exceptions) and the Contiguous United States. We apologies for the inconvenience if you are outside these regions, please feel free to email us at admin@chefcoca.com or call us at 647-966-0766
What does the Free Shipping Policy entail?
Shipping costs are calculated on a per-item basis. For this reason, adding items without free shipping to your cart might result in additional shipping charges to your order despite certain items labeled "free shipping"
This offer applies to most locations across Canada. Excluded locations include, but are not limited to, island destinations, the Yukon, the Northwest Territories, Nunavut as well as any other destination that Canada Post deems “remote” or that requires air or water freight service in any province or territory.
In order for your item(s) to qualify, they must be purchased online at chefcoca.com.
Chefco reserves the right to exempt any order from free shipping in the event that products are listed incorrectly below cost, weighed improperly etc. In this unlikely event, we’ll contact you immediately to inform you that extra freight charges will apply to your order. You may approve the charges or cancel your order at this time.
Canada Shipments
Shipping Cost
We offer free standard shipping on certain equipment with associated "Free Shipping" labels.
We also offer free shipping for orders over a certain value, depending on where the shipping destination is! We've outlined some below that may be applicable to you.
Or, you may always email us to get a shipping quote if you have an order in mind.
- Free for orders equal or over $250 before applicable taxes and discounts, excluding specific bulky items such as our Metal304 products.
- Standard Shipping Fee of $19 for orders under $250 before applicable taxes and discounts .
- Bulky Items: shipping costs from $100 - $300 depending on the Province per unit, you'll be prompted to contact us at check out if you're looking to purchase a larger item.
- Oversized Item Shipping: To receive a shipping quote for oversized items, please email us at admin@chefcoca.com. We will make every effort to respond to your inquiry within 24 hours
Shipping Methods
Standard Delivery - Most orders can be delivered by carriers such as Canada Post, FedEx or UPS. These carriers deliver your order directly to your door. There is no appointment made or signature required for items delivered by Standard Delivery.
Curbside Delivery - Contracted freight carriers or transportation companies deliver merchandise that is too large or too heavy to ship via standard delivery carriers. Contracted freight carriers will contact you when your merchandise arrives at their terminal to set up a delivery appointment. Curbside delivery service delivers your item(s) to the curb at the end of your driveway. This service does not include setup, assembly of items or removal of packaging materials.
How long will it take to get my order?
We try our best to process orders within 24-48 hours on business days. Once completed, you’ll get a shipping confirmation.
Orders within Ontario usually arrive between 3-7 business days, orders outside our home province can take anywhere from 4-14 business days to get to you. So please keep that in mind when placing your order!
If item(s) are out of stock, you will receive an email notification within 24 hours. If you have a time constraint on your order, please contact us at admin@chefcoca.com so that we can work on a solution.
May I pick up in-store? Do you have a brick & mortar location?
We have three locations in Ontario! Pick ups are always an option if you live in the area. The addresses are as following:
3816 Victoria Park Ave, North York, ON. M2H 3H7
350 Britannia Rd E, Unit 2-4 Mississauga, ON. L4Z 1X9
450 Tapscott Rd, Unit 1, Scarborough, ON. M1B 1Y4
US Shipments
Shipping Cost
We also offer free shipping for orders over a certain value, depending on where the shipping destination is! We've outlined some below that may be applicable to you.
Or, you may always email us to get a shipping quote if you have an order in mind.
- Free for orders equal or over $350 Canadian dollars before applicable taxes and discounts, excluding specific items such as our equipment and Metal304 products.
- Standard Shipping Fee of $35 Canadian dollars for orders under $350 before applicable taxes and discounts .
- Bulky Items: shipping costs from $100 - $300 depending on the Province per unit, you'll be prompted to contact us at check out if you're looking to purchase a larger item.
- Oversized Item Shipping: To receive a shipping quote for oversized items, please email us at admin@chefcoca.com. We will make every effort to respond to your inquiry within 24 hours
Orders shipped to the US may incur additional duties, taxes, and other fees to cross the border. These charges will be billed to you directly from the carrier and will not be reflected in our shipping costs at checkout.
Orders shipped via common carrier require a broker to facilitate the import of your items into the US. If you did not provide your broker’s information during checkout, we will contact you to obtain this before processing your order.
We aim to ship orders to the US in one shipment, but it is not always possible due to stock levels in our warehouses. If we cannot ship your order in one complete shipment, you will be responsible for any additional brokerage fees.
