FAQ

1. Do you only ship within Canada?

We currently ship within most of Ontario, and parts of Quebec. If you are outside these regions, please feel free to give us a call or email us. 

2. How much does shipping cost?

  • Greater Toronto Area 
    • Free for orders over $500 before applicable taxes and discounts including bulky items.
    • Standard Shipping Fee of $25 for orders under $500 before applicable taxes and discounts . 
    • Most Areas Outside of GTA.
      • Free for orders over $1500 before applicable taxes and discounts, including bulky items.
      • Standard Shipping Fee of $10 or $25 depending on postal code for orders over $250 before applicable taxes and discounts.
      • Please note that we only ship orders outside of GTA that have a minimum of $250 before applicable taxes and discounts.
      • Bulky Items: shipping costs from $100 - $200 depending on the Province per unit.

      3. What is your return policy?

      Currently we are only able to provide exchanges for eligible item(s) that arrive defective or damaged within 30 days of purchase date. You may exchange your item(s) for the same product only. We do not offer any refunds or store credit for online purchases.

      In circumstances where you consider a product defective or damaged, please contact us at admin@chefcoca.com or (416)-490-1666 with details of the product. Please note that we will not cover any associated shipping or handling costs that may incur, you may send the product(s) to 3816 Victoria Park Ave North York ON M2H 3H7 or 350 Britannia Rd E, Unit 2-4 Mississauga, ON L4Z 1X9. Alternatively, you may visit either of our locations to inquire about an exchange on item(s) purchased online.

      Please note that as bulky items or appliances are covered by manufacturer’s warranties, they are not eligible for exchanges or returns from chefcoca.com. Please kindly follow manufacturer’s warranty instructions or contact us for more information.

      4. Do you accept store credits online?

      We currently do not accept store credits online. Please visit our in-store locations to use merchandise credits. 

      5. When can I expect my order?

      In-stock items generally ship in 1-2 business days. If item(s) are out of stock, you will receive an email notification within 24 hours. If you have a time constraint on your order, please contact us at <admin@chefcoca.com>  so that we can work on a solution.

      6. Can I modify or cancel my order?

      Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. We reserve the right to cancel any order.

      7. How do I purchase items with the membership price online?

      The membership price is only reflective in your local Chefco warehouse. Not all products sold on Chefcoca.com are available at our Chefco warehouse. Also, products sold online may have different pricing than the same products sold at your in store. That's due to the shipping and handling fees charged for delivery to your business or home.

      8. 20% discount conditions:

      20% off when you buy regular priced items online at www.chefcoca.com. Excludes applicable taxes and shipping. Excludes all products listed under “Equipment”, Victorinox line, products listed under “Disposables”, Metal304 line, door screens or door curtains, dunnage racks, sale/clearance items, and products that require a quoted price. Cannot be combined with any other offers, discounts or coupons. Not applicable to prior purchases. Returned items will be refunded at the discounted price. Offer subject to change without notice. While supplies last. Chefco reserves the right to cancel the promotion or any order due to unauthorized use, system error, or unforeseen issues.